Careers at RADPAIR

Implementation & Support Lead

Remote | British Columbia, Canada

Be part of what’s next.

RADPAIR is a technology startup transforming radiology reporting through medical dictation, report generation, and generative AI.

Built by radiologists for radiologists, our mission is to reduce friction in the reporting workflow and create technology that makes a meaningful difference in how radiologists work.

We’re collaborative, fast-moving, and growing — and we’re looking for people who want to grow with us.

About the Role

As our Implementation & Support Lead, you’ll take ownership of the technical execution of client onboarding, implementation, integration, and post-go-live support for RADPAIR’s AI-powered radiology platform.

You’ll work directly with client environments and collaborate closely with Engineering, Implementation & Support, Operations, and other teams to deliver smooth deployments, solve technical and workflow challenges, and help clients get the most from RADPAIR.

This is a hands-on role for someone who enjoys solving problems, working with customers, and turning complex requirements into reliable solutions.

Explore the Role

    • Lead client implementations from kickoff through go-live and stabilization.

    • Configure and deploy solutions around client workflows and technical environments.

    • Support integrations with RIS, PACS, EHRs, and third-party systems.

    • Identify technical and process roadblocks and help drive timely resolution.

    • Provide hands-on support throughout implementation and post-go-live.

    • Serve as a technical escalation point for implementation and integration issues.

    • Troubleshoot workflow, configuration, integration, and environment-specific challenges.

    • Coordinate with Engineering on bugs, escalations, and resolution timelines.

    • Monitor technical health during onboarding and early adoption.

    • Document issues, resolutions, and recurring support patterns.

    • Develop client-facing guides, documentation, and training materials.

    • Deliver training tailored to radiology workflows and implementation needs.

    • Help improve RADPAIR’s implementation processes, tooling, and internal playbooks.

    • 4+ years of experience in implementation, deployment, integration, technical support, or another client-facing technical role.

    • Experience in SaaS, healthcare IT, enterprise software, or a similar technology environment.

    • Hands-on experience with healthcare or enterprise system integrations.

    • Strong understanding of radiology workflows and systems including RIS, PACS, EHRs, and reporting or dictation solutions.

    • Experience supporting implementation, go-live, stabilization, and ongoing client support.

    • Experience managing multiple client implementations or technical engagements.

    • Experience collaborating with Engineering, Product, or other technical teams.

    • Strong communication skills with technical and non-technical stakeholders.

    • Strong organizational and problem-solving skills.

    • Comfort working in a fast-paced startup environment with evolving priorities.

    • Experience in radiology operations, imaging informatics, clinical imaging, or radiology software.

    • Familiarity with HL7, DICOM, or FHIR.

    • Experience with RIS/PACS administration or clinical imaging environments such as CT, MRI, or ultrasound.

    • Bachelor’s degree in Computer Science, Health Informatics, Business, or a related field.

    • Experience with tools such as Linear, Asana, Jira, Trello, or similar platforms.

    • Experience creating client documentation or training resources.

    • Experience delivering client onboarding or technical training.

    • PMP or another relevant professional certification.

    • Experience working with globally distributed teams.

  • This is a full-time, remote position based in British Columbia, Canada, with periodic business travel required.

    Employment in Canada will be administered through RADPAIR’s Employer of Record partner, which provides local employment administration, payroll, and benefits.

    Anticipated base salary: CAD $100,000–$130,000 per year, depending on experience and qualifications.

    This posting is for an existing vacancy.

    RADPAIR uses artificial intelligence to support the screening, assessment, or selection of applicants for this position.

  • Work Remotely

    Work from wherever you do your best while staying connected to the team.

    Think Globally

    Join a distributed team bringing different perspectives together to move radiology forward.

    Grow With Us

    Take ownership, solve new challenges, and grow alongside a rapidly evolving company.

    Make an Impact

    Help deliver technology that solves real problems for radiologists and their organizations.

There’s a place for you at RADPAIR.

If your experience aligns with this opportunity, we’d love to hear from you.

Why RADPAIR?

Work Remotely

Work from wherever you do your best, with the flexibility to make it yours.

Think Globally

Join a global team bringing different perspectives together to build what’s next.

Grow With Us

Learn, take ownership, explore new ideas, and grow alongside RADPAIR.

Make an Impact

Build technology that solves real challenges and makes a difference in healthcare.